Privacy Policy

Last updated: 12 September 2026

AND Design LLC ("AND Design", "we", "us" or "our") operates this website and provides design, animation and production services from our studio at 86 Charles St, Frostproof, Florida 33843. This policy explains what information we collect, why we collect it and what we do with it.

1. Information we collect

Information you give us

When you submit a project brief, email us or call the studio, you may provide:

• Your name, company name, email address and telephone number
• The type of work you need, your budget range and your deadline
• Project descriptions, briefs and background material
• Existing brand assets, artwork, footage, copy or data you send for use in the work
• Any other details you include in your message

Information collected automatically

Our hosting provider may record standard technical information such as IP address, browser type, device type, referring page and pages visited. This is used in aggregate to keep the site working and secure.

2. How we use your information

• To respond to your inquiry and schedule a discovery call
• To prepare proposals, quotes and agreements
• To produce, revise and deliver the work you commission
• To communicate about an active project and collect feedback
• To invoice, process payment and keep accounting records
• To provide support and resend files after delivery
• To improve our website and the clarity of our service information

We do not sell, rent or trade your personal information, and we do not use it for third party advertising.

3. Client material and confidentiality

Material you send us for a project, including unreleased products, campaign plans, financial figures, customer data and artwork, is treated as confidential. It is used only to produce your work, shared only with the people working on it, and never used for another client. We will sign a mutual non disclosure agreement on request at any point, including before you send anything.

4. When we share information

We share information only where it is necessary to do the work you commissioned, or where the law requires it:

• Contract specialists such as illustrators, animators, voiceover artists, editors or developers engaged on your project, all under confidentiality obligations
• Service providers including file transfer, review platforms, cloud storage and email tools used to run the studio
• Print and production vendors where a project requires physical output
• Professional advisers such as our accountants and legal counsel
• Authorities where disclosure is required by law or to establish or defend a legal claim

5. Portfolio use

We like to show our work, but never at your expense. We will not publish work, name you as a client or describe a project publicly without your permission. Unreleased work stays private until you have launched it. If you grant permission and later change your mind, tell us and we will remove the material from every channel we control.

6. Data retention

Inquiries that do not become projects are retained for up to twenty four months. Project files, correspondence and contracts are retained for at least seven years, both for tax and legal reasons and so that we can resend files or resume work for returning clients. Archived project material is stored securely and is not used for any other purpose.

7. Security

We use reasonable administrative and technical safeguards to protect the information we hold, including access controls, encrypted transfer where available and limits on who can view client material. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies

This website does not use advertising or tracking cookies. Any cookies present are strictly functional and support basic operation of the site. You can block or delete cookies through your browser settings without affecting the information available here.

9. Third party links

Our site may link to external resources. We are not responsible for the privacy practices of those sites and encourage you to review their own policies.

10. Your rights

You may ask us to:

• Confirm what personal information we hold about you
• Provide a copy of that information
• Correct information that is inaccurate or incomplete
• Delete information we are not legally or contractually required to keep
• Stop contacting you for non essential purposes

Write to info@generalandesign.live and we will respond within thirty days.

11. Children

Our services are directed to businesses and adults. We do not knowingly collect personal information from anyone under the age of eighteen. If you believe a child has provided us with information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with a new date at the top. Material changes affecting active clients will also be communicated directly.

13. Contact us

AND Design LLC
86 Charles St
Frostproof, FL 33843
Email: info@generalandesign.live
Phone: +1 357-200-9138